ALLOWED TIMELINE TO CANCEL ORDER
At Berenux, to ensure production on schedule and deliver on time as we have committed, we will start production after 24 hours, from placing order. So, if you need to cancel your order for any reason, please send us an email to notify us of the order cancellation within 24 hours of placing the order. After that, the order is unable to cancel
GET REFUND WHEN CANCELING ORDER
Once the cancellation request is accepted, we will issue a refund to you immediately, the refund will be paid through the method you used to pay.
When you place an order, the system will automatically send you an order confirmation email. Please carefully check the information used, avoid the case of wrong address and wrong items. We are not responsible for your mistakes when the order goes into production. (after 24 hours since you place your order)